Refund Policy

At Ashtana Fashion, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags attached.
• The item must be returned within 30 days of the delivery date.
• Proof of purchase (such as a receipt or order confirmation) must be provided.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Sale or clearance items
• Gift cards
• Personalized or custom-made items
• Intimate or sanitary goods (e.g., underwear, swimwear) unless they are defective or damaged

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to initiate the refund process. Please provide your order number and the reason for the return.
2. Return the Item: Once your refund request is approved, send the item back to us at [Your return address]. You are responsible for paying the shipping costs for returning the item unless the item is defective or damaged.
3. Inspection and Approval: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account or credit card statement again.
• Then, contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] to arrange the exchange.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or damaged upon arrival.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about our refund practices.

9. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: